24/7 Support Center

Presidium Learning provides a three tiered support environment offering technical and instructional support 24/7/365. Our full line of services are available around the clock. We offer instant:

• Response to server and login page issues
• Password resets upon user verification
• Assistance with course materials, assignment issues, discussion board, chat, virtual classroom, digital dropbox
• Browser configuration and troubleshooting
• We provide you with a service account where you can review your historical and current submissions
  

Live Phone Support

Toll-free number!

Technical and instructional support is available to students and faculty 24/7/365

• Highly skilled professionals are available to assist you day and night
• Expect rapid response with minimal wait times

Real-time eChat 24/7

The real-time eChat provides a direct, chat-based messaging link to a certified customer care representative; through the real time chat engine users may interact directly with a support representative 24/7/365

• Allows for live support without sacrificing the users internet connection
• Provide users with a detailed chat transcript after each session
• Transfer files or documentation to a customer during a live chat

Ticket Submission

Submit a trouble ticket to our service representatives. You can track the status of your ticket in My Support.

This is a very useful feature for issues which do not require immediate attention. Your issue will always be addressed within 24 hours via your email account.

All issues submitted will be stored within your service account, which you can review 24/7/365

Animated Tutorials

Browse through our Animated Tutorials that will take you through each step of a specific course-building task.

These tutorials allow for self-paced learning supported with intuitive voice instruction.

Managed Knowledge Base

Offering a fully hosted, Web-based Knowledge Base designed to encourage customer self-service and empower users to maximize the value of their education technology environment.

• The Knowledge Base provides an interactive repository of useful documentation, "how-to" tutorials, product downloads and dedicated "best practices" tailored specifically to your learners and instructors
• Pre-defined Knowledge Base articles can be downloaded and distributed to users via email
• The Knowledge Base is dynamic, searchable and user-friendly